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We're dedicated to providing a positive travel experience for all customers. If you have questions or want to make special travel arrangements, you can make them online or call 800-433-7300. For hearing or speech impaired assistance, call 800-735-2988.
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When booking on aa.com choose “special assistance required” when filling out your passenger details, there you can:
Need special assistance? Already requested assistance? A coordinator will contact you before your flight to make sure necessary medical paperwork is complete and requests are arranged.
If you had a special-assistance issue on a previous trip, please call our disability team. We have dedicated compliant resolution officials who are there to help.
*We require at least 48 hours advance notice if you need to travel with an emotional support or psychiatric service animal, or a POC.
Let a gate agent or flight attendant know if you need help hearing important flight updates. Also, open captioning for safety videos is available.
If you need help checking in or getting to your gate, please tell a ticket counter agent. You can also request a courtesy wheelchair, arm assistance or directions when you book or at the airport.
We can help customers with cognitive and developmental disabilities get on and off the plane and get to a connecting flight. Customers who need personal or continuous care or who are unable to follow safety instructions must travel with a safety assistant.
We’ll do our best to secure the most comfortable and usable seats based on your needs. Please choose seats when you book or call Reservations for help booking the best seat to suit your needs, especially if you:
Customers who need special assistance can ask to board early at the gate.
For the safety and comfort of all customers, if a customer’s body extends more than 1 inch beyond the outermost edge of the armrest and a seat belt extension is needed, another seat is required. We encourage customers to address all seating needs when booking.
We permit qualified law enforcement officers, firefighters and emergency medical technicians to volunteer services during in-flight emergencies through our Voluntary Provisions of Emergency Service Program.
You can get a copy of Part 382 from the Department of Transportation by: