Passenger rights – Canada

Air passenger protection regulations

Règlement sur la protection des passagers aériens

The Canada Air Passenger Protection Regulations (APPR) may provide additional protections if you are traveling to or from Canada.

You may be entitled to certain standards of treatment and / or compensation under the Air Passenger Protection Regulations if:

  • You are denied boarding
  • Your flight is cancelled or delayed for at least two hours
  • Your bags are lost or damaged

For more information about your rights please contact us or visit the Canadian Transportation Agency's website.

Contact American

Canadian Transportation Agency: Air passenger protection regulations Opens another site in a new window that may not meet accessibility guidelines.

Flight delays and cancellations This content can be expanded
Denied boarding This content can be expanded
Tarmac delays This content can be expanded
Seating of children under the age of 14 This content can be expanded
Additional rights This content can be expanded